Refund policy

Returns and cancellation

It is the Customer's responsibility to verify the accuracy of the order and to report any error immediately. Any changes to the order by the Customer may only be taken into account by the Seller within the limits of its possibilities and provided that they are notified by e-mail before the date scheduled for the shipment of the order.

In the event that these modifications cannot be accepted by the Seller, the sums paid by the Customer will be returned to him within a maximum period of 3 (three) weeks from the notification of the impossibility of accepting the modifications requested by the Customer (unless the latter prefers to benefit from a credit note).

In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within fourteen days of notification to the Seller of the decision to withdrawal of the Customer.

Returns are to be made in their original condition and complete (unopened packaging , accessories, instructions ...) allowing their refurbishment to be resold, accompanied by the purchase invoice.

The products sold being hygiene products, the Seller leaves itself a right to check the condition of the returned object.

As the Products sold are hygiene products, all Products whose packaging has been opened, damaged, soiled or incomplete will not be taken back.

The right of withdrawal must be exercised by email to the following address: info@careboo.fr; an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other statement, unambiguous, expressing the will to withdraw.
In case of exercise of the right of withdrawal within the aforementioned period, only the price of the Product (s) purchased and the delivery costs are refunded, the return costs remaining the responsibility of the Customer.

The exchange (subject to availability) or refund will be made within 15 (fifteen) days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

The return of products is the responsibility of the Customer; It is therefore advisable to make the return in follow-up and recommended with declaration of the value of the product.